Return Policy

BuyGH Ecommerce Return Policy

At BuyGH, we are committed to providing our customers with a seamless and satisfactory shopping experience. We understand that sometimes, returns or exchanges may be necessary. To ensure a smooth process for both our valued customers and our team, we have established the following return policy:

**1. Eligibility for Returns:**

   - You may return an item within 30 days of receiving your order.

   - To be eligible for a return, the item must be in its original condition, unused, and in its original packaging with all tags, labels, and accessories included.

   - Some items, such as perishable goods, personalized items, and gift cards, may not be eligible for returns. Please check the product description for specific return eligibility.

**2. Initiating a Return:**

   - To initiate a return, please log in to your BuyGH account and go to your order history.

   - Locate the order containing the item you wish to return and click on the "Return Items" button.

   - Follow the on-screen instructions to complete the return request. Please provide detailed information about the reason for your return.

**3. Return Shipping:**

   - Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.

   - We recommend using a trackable shipping method to ensure your return is received safely.

**4. Inspection and Processing:**

   - Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

   - If the return is approved, we will process a refund or exchange, as per your request, within 7-10 business days.

**5. Refunds:**

   - Refunds will be issued to the original payment method used for the purchase.

   - Please note that it may take some time for the refund to appear in your account, depending on your payment provider.

**6. Exchanges:**

   - If you would like to exchange an item for a different size, color, or a replacement for a defective item, please indicate this during the return request process.

   - Exchanges will be processed once the returned item is received and inspected.

**7. Customer Support:**

   - If you have any questions or need assistance with the return process, our customer support team is here to help. You can contact us via email at support@buygh.com or through our customer support hotline.

**8. Restocking Fee:**

   - Some returns may be subject to a restocking fee. This fee will be clearly communicated to you during the return request process if applicable.

Please keep in mind that BuyGH reserves the right to refuse returns that do not meet the above criteria or that are not in compliance with our return policy.

We appreciate your trust in us as your preferred ecommerce platform and aim to provide you with excellent service throughout your shopping journey. Thank you for choosing BuyGH.

This return policy is effective from [Effective Date], and any changes or updates will be communicated through our website.